We are writing to let you know that we are increasing the MySchoolBucks program convenience fee that parents pay from $1.95 per payment to $2.49 per payment. This fee increase is the result of an increase in card scheme fees and will be effective as of July 16, 2018.
We increased the program convenience fee for most MySchoolBucks customers in December 2017, the first time in our 16 year history of taking school meal prepayments. When we did this, we grandfathered your agreement and kept the convenience fee your district’s parents pay the same, since MySchoolBucks was a relatively new service offering for your school nutrition program. During this time, our costs had increased steadily, particularly as the card schemes have increased their fees to us. Unfortunately we are no longer able to absorb the entirety of these increases while still maintaining excellent service and support, and your special program convenience fee rates are ending in advance of the 2018-19 school year.
The MySchoolBucks experience continues to evolve and expand. We invest in world-class payment security to protect the cardholder and student information with which you trust us. In the last two years, we’ve added new product features and extensions to help school nutrition programs manage their online payments from parents easily, efficiently, and securely. As more and more people turn to mobile, we redesigned the MySchoolBucks app to make it easier and faster for parents to manage and fund their students’ accounts on the go. Our most recent releases include full Spanish language integration, accessibility enhancements for those with audio or visual impairments, and an enhanced administrative dashboard that puts key metrics and reports at your fingertips.
We understand that you may have questions about the impact this may have on your program. Based on our experience, parents value the convenience that MySchoolBucks provides them, and we have not observed a decrease in payment activity through our website.
We will notify all MySchoolBucks account holders of this change via email on Thursday, June 28, 2018. Additionally, we are expanding our call center team to answer their questions and provide support. If parents contact your office, please direct them to contact us via telephone at (855) 832-5226 or email at firstname.lastname@example.org.
Thank you very much for your continued partnership,
President, Heartland School Solutions